Terms of service

1. Eligibility

You must be at least 18 years old to make purchases from our website. By placing an order, you confirm that you are legally capable of entering into a binding contract.

2. Product Information

 

  • We sell collectible diecast cars, helmets, toys, and gift items.
  • Product descriptions, images, pricing, and availability are provided for reference and may vary slightly due to lighting, packaging, or manufacturer updates.
  • Collectibles and limited-edition items may have slight variations that are not considered defects.

 

 

 

3. Pricing & Payments

  • All prices displayed on the website are inclusive/exclusive of applicable taxes (as mentioned on the product page).
  • We reserve the right to update prices at any time without prior notice.
  • Payments must be made through the available and approved payment methods on the website.
  • Orders will be processed only after successful payment confirmation.

 

 

 

4. Order Confirmation & Cancellation

 

  • Once an order is placed, you will receive an order confirmation email/notification.
  • We reserve the right to cancel or refuse any order due to product unavailability, pricing errors, fraudulent activity, or other valid reasons.
  • Cancellation requests from the customer are subject to our cancellation policy.

 

 

5. Shipping & Delivery

  • We deliver across India using trusted courier partners.
  • Delivery timelines are estimates and may vary based on location, weather, or logistics conditions.
  • Any delay caused by third-party logistic partners is not our responsibility.
  • Risk of loss passes to the customer upon dispatch of the product.

 

 

 

6. Returns, Refunds & Exchange

 

  • Returns and exchanges are accepted only in accordance with our Return & Refund Policy.
  • Products damaged due to handling after delivery or unboxing damage caused by the customer are not eligible for replacement.
  • Limited edition or collectible products may not be eligible for returns except in case of genuine manufacturing defects (subject to verification).

 

 

 

7. User Responsibilities

By using our website, you agree to:

  • Provide accurate and up-to-date personal and shipping information.
  • Not engage in fraudulent transactions or misuse of coupons/offers.
  • Not copy website content, product photos, or descriptions without permission.

8. Intellectual Property

All logos, product displays, descriptions, graphics, and content published on MULTIPALACE are our property or used under license. Unauthorized copying or reproduction is prohibited.

9. Limitation of Liability

  • We are not responsible for any indirect, incidental, or consequential damages arising from the use of the website or products purchased.
  • Our liability in any case is limited to the amount paid for the product.

10. Changes to the Terms

We may update or modify these Terms at any time without prior notice. Continued use of the website after changes constitutes acceptance of the updated Terms.

11. Contact Information

For any queries related to these Terms or general support, you may contact us at:

MULTIPALACE

Address: B121  3A ,opp to yes bank ,Salem Road, Namakkal

Phone: 7010224200

Email: (multipalace.nkl&gmail.com)